Skip to content
English
Customer portal
Contact Us
  • There are no suggestions because the search field is empty.

How do I report a warranty claim?

Bluewater products are of excellent quality, but even they will break from time to time. Here you have the information on what to do if you are a dealer/distributor and the machine is within the warranty period.

How do I make a warranty claim with Bluewater?

To make a warranty claim with Bluewater, submit an Incident Report via the Customer Support Form or by email to support@bluewatergroup.com, including your machine serial number, installation date, a description of the issue, and the required water-measurement readings. Follow the four steps below to complete your claim: (1) Submit an Incident Report, (2) Receive confirmation, (3) Claim evaluation, (4) Check claim status.

Submit the incident report

The online Incident Report is ready to use.

Customer Support Form – Bluewater Helpdesk

Alternatively, please send an email to support@bluewatergroup.com with all the required information listed below.

Include the following details and measurement values in your report. These are essential to process your warranty claim:

  • Machine serial number

  • Photo(s) and/or video(s) of the issue
  • Installation date
  • Description of the issue

  • Inlet TDS

  • Pure water TDS

  • Reject water TDS

  • Pure water flow

  • Reject water flow

  • Membrane working pressure (for Spirit & Pro models)

If you need guidance on how to take these measurements, visit the Troubleshooting section for your specific product model, where step-by-step instructions are provided.

The more detailed your report, the faster we’ll be able to process your warranty claim.

Confirmation of receipt

Once we receive your email, our support team will review the information and send a confirmation that your claim has been received.
If any details are missing or unclear, we will contact you for follow-up information.

Claim evaluation

  • If all the necessary information is included, we’ll proceed with an immediate evaluation.

  • If your claim is approved, we will usually issue a credit note for the value of the damaged product, which you can apply to your next order.

  • If your claim is rejected, we will provide a clear explanation. The most common reason for rejection is that the machine is outside the warranty period.

Check your claim status

To check the status of your warranty claim, contact your sales representative or the support team at support@bluewatergroup.com for an update.